STUDENT STORY
From Call Center to Community Management
She left a 15-year job behind. Now she’s empowering others as a Community & Program Manager.
Meet Telma Gonçalves
Dreamer. Doer. No longer waiting for permission.
Telma Gonçalves had spent 15 years in the same call center job, where routine ruled and creativity was left at the door. With a sociology degree in hand and a deep love for haircare, especially curly textures, Telma knew she had more to give. But the right moment never seemed to come.
So she made her own.
"I was stuck for so many years. Now I’m learning, building, and sharing what I create with everyone around me. I finally feel like I’m moving forward—and it feels amazing."
Telma Gonçalves
Student from Descodifica-te #1, 2022
Behind the scenes
Favourite tool
Glide
Favourite mission
The first landing page challenge
Biggest challenge
Math! (hello, loan calculator)
Most valuable learning
Getting out of the comfort zone = growth
What’s Next for Telma
Project Highlight
In the final stage of the Cohorts, students have the opportunity to work in a real project to develop not only technical skills, but also soft skills like client management, problem-solving, prioritization, and negotiation. Always with the support of our Mentors.
For her final project, Telma was challenged in several ways. Not only did she have to apply the new technical skills, but the scope of the project challenged her in an unfamiliar area: finance.
The client was Leadsshortcut - a digital marketing agency for dentists - and they wanted a Dental Treatment Budget Calculator.
Enrolled in numbers and no-code tools, Telma managed to create a mobile app successfully in Glide, delivering the project to a very happy client.
Project Features
✅ Calculates treatment estimates
✅ Acts as a lead magnet
✅ Built to be client-friendly and fast
